AG4 PROPERTY LIMITED is a UK-based student accommodation services company. This policy applies to applications, bookings, or rentals of our student accommodation and student housing services.
Since student accommodation rentals are considered accommodation and rental services, not traditional physical goods sales, “refund” primarily refers to cancellation of accommodation arrangements, termination of related services, lease cancellation, and, where applicable, refunds.
- Cancellation and Refund Request
If you wish to cancel a submitted accommodation application, booking, or terminate related accommodation arrangements, please contact us as soon as possible.
You can submit a cancellation or refund request through the official contact information published on the website, providing your name, order or rental information, contact details, and the reason for cancellation (if applicable).
- “Refunds Allowed After Opening” Explanation
For situations requiring confirmation of accommodation details, viewing room information, or check-in procedures, even if you have already viewed accommodation details and completed pre-check-in confirmation, you can still contact us to inquire about cancellation, lease cancellation, or refunds.
However, since student accommodation is a rental service, “returnable after opening” does not equate to unconditional cancellation of an already started rental agreement.
Eligibility for actual cancellation, termination, and refund will be determined based on the rental agreement, terms of service, and applicable UK law signed by both parties.
- Cancellation Processing Time
Upon receiving a complete cancellation or termination application from the customer, we typically review and process it within 1–2 business days.
If further verification of rental information, occupancy status, or payment details is required, the processing time may be extended accordingly.
- Refund Processing Time
If the customer is confirmed to be eligible for a refund according to the rental agreement and applicable law, we will process the refund as agreed.
Refunds are typically submitted for processing within 3 business days of confirmation. Actual arrival time may be affected by the bank, payment institution, and the payment method used by the customer.
If a fee is not refundable according to law or the agreement between the parties, we will explain the situation to the customer.
- Termination of Rental While Occupied
If the customer has already moved into the student accommodation, the termination application will be processed according to the rental agreement signed by both parties.
Customers may be required to comply with the notice period, move-out process, and other relevant requirements stipulated in the agreement.
We may not be able to refund for accommodation already provided, reasonable expenses incurred, or fees that are non-refundable under the law or contract.
- Return of Property and Belongings
Upon move-out, customers must complete the move-out process as required by the lease agreement and return all keys, furniture, facilities, and other belongings to the property as stipulated.
If the property, furniture, or facilities are damaged due to the customer’s improper use, intentional act, or negligence, the related costs will be handled in accordance with the lease agreement and applicable laws.
- Return/Move-out Address
Student apartment rentals are an accommodation service and do not involve the return of traditional goods; therefore, there is generally no physical return address.
If customers need to submit move-out documents, keys, or other items related to the accommodation arrangements, please contact AG4 PROPERTY LIMITED through the official contact methods before move-out. We will provide an applicable move-out address and delivery method based on the specific accommodation arrangements.
Address: Unit 7-8 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Chorley, England, PR7 7JN
Email: ag4property@outlook.com
Please do not send any items to any address on the website without confirmation to avoid delays or loss.
- Contact Information
If you need to cancel your stay, request a refund, process a move-out, or would like a specific move-out address, please contact us:
Email: ag4property@outlook.com
Tel: +44 (0)7348 367 023
We will provide you with appropriate cancellation, move-out, and refund arrangements based on your rental status, occupancy, payment history, and relevant agreements.
- Important Notes
This policy does not restrict any mandatory statutory rights enjoyed by the consumer under applicable UK law. If this policy conflicts with applicable law or the rental agreement between the parties, the applicable law and relevant agreements shall determine the specific rights and obligations.
AG4 PROPERTY LIMITED advises clients to carefully read the relevant rental terms before confirming accommodation arrangements and to contact us in advance if they have any questions.